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Quality assurance

SETTING NEW STANDARDS IN SERVICE & QUALITY
Choose Your Fabricator Wisely
There are two ways to make a counter top, the right way and the wrong way. This is an example of sacrificing quality for price. This picture shows no attempt at matching the Grain/vein. Click on the picture to enlarge

If you have had new countertops installed and not happy with the final product or are not sure about any aspect of your new countertop, Please give us a call or post your question on our contact form.

We are also members of the Stone Fabricators Alliance which has members all over North America. You can go to the link below and post any questions as well for professional opinions from many different professionals.

www.stonefabricatorsalliance.com

This is an investment in your home.
The following is what sets us apart from the rest. If you choose another fabricator use this form to ensure you are getting the quality, attention to detail and workmanship you deserve.

  • Our Estimate forms are not ambiguous 1 page documents, they clearly outline our policies and what you can expect when you deal with us. NO SURPRISES.
  • After templates are made we double check the measurements with the estimate, if there are differences we will notify you before we begin, this way you will not get a call asking for extra money after the job is done. NO SURPRISES.
  • Official quality control proceedures and documentation for every job.
  •  Digital templates.
  • Auto Cad design capabilities. 
  • CNC saws and Routers for accuracy.
  • No beveled seams.
  • No chippy edges.
  • Underside of overhangs smooth. 
  • Every job is quality control checked and signed off before installation.
  • Seam matching. 
  • Grain/vein matching. 
  • Colour matching. 
  • All of our staff are qualified in their respective duties. 
  • We stand behind our work 
  • Large inventory of slabs to view, if we don't have it we will find it and order it for you.
  • Customer kept informed on any design or fabrication issues outside of normal procedures.
  • Our templates are cut on a plotter to the exact finish counter; if we have concerns we can return to the project and place the vinyl counter templates to verify correct fit.
  • Every Kitchen is mocked up and checked for seam matching and correct size as per template measurements.
  • Clean excess sealer off the counters after installation and before leaving.
  • WCB & Worksafe BC compliant. 
  • Fully insured. 
  • Leave work area clean. 
  • Free bottle of day to day stone cleaner. 
  • Members of CHBA Victoria, Stone Fabricators Alliance. 
  • Qualified fabricators of Silestone, Caesarstone & Hanstone Quartz. 
  • We will never compromise quality and service.
  • Thousands of extremely satisfied customers, referrals available upon request.

"The sour taste of poor quality remains long after the sweet taste of low price has gone”